Click on a link below to quickly read about:
INTERNATIONAL SHIPPING
SHIPPING INFORMATION
INSURANCE
RETURNS
CLAIMS
Whenever there is NO SHIPPING OPTION for a location you will
have the two choices to Request a Quote for shipment:
1.
Contact Us about your list of product(s) you want and shipping location.
We will respond with delivery methods and shipping rates. If you use this method there will be the a chance someone
could buy the item(s) you have selected on your list while the quote is being processed.
2. Complete your order
by paying for your product(s) and selecting Request a Quote at checkout. A customer service representative will
e-mail you the delivery methods and shipping rates available. This will save your list of product(s) while your
delivery methods and shipping rates are prepared.
Once the customer has confirmed their choice of delivery method
and made the payment for shipping and product(s), the order will be shipped.
Shipments to countries outside the US will
have their delivery options evaluated on an order-by-order basis. A customer service representative will e-mail each customer the delivery
methods and shipping rates available for their country, insurance will be included upon the request of the customer.
Once we know which service you want to use we would need to implement your shipping cost into the checkout process.
we would then notify you by email that you can continue with the checkout process to complete your purchase.
You will need to sign in to complete your order, once you are signed in you will see a "request cart" box (this box only appears when a
customer has a pending request quote) just below the "shopping cart" box on the right column.
At that point you can then click on the checkout link above the right column. That will take you to the check out screen. You will be able to
pay for your shipping charge there.
Once the customer has made the payment for shipping and if requested insurance, the order will be shipped.
Shipping estimates will not include any customs fees, duties, brokerage fees, taxes, etc. of your respective country which
is the responsibility of the customer. If a shipment is returned due to a refusal to pay the above fees when the
package is presented, the customer will be responsible for restocking charges incurred, including all customs and
shipping fees to return the shipment, which will be deducted from any refund to the customer.
While we are happy to allow for a holding period of time between your purchase and payment of your shipping we are not a
storage warehouse and expect you to complete your order in a reasonable amount of time. The period of time to hold purchases
before shipping shall be 31 days at which time you will be given the opportunity to:
1) Complete the purchase by paying the
shipping charge of choice.
2) Ask for a refund of purchase. On these refunds there will be a 25% restocking charge.
3) Ask for extension of time which will or will not be granted at management discretion. This option may involve a nominal fee agreed upon
by both parties.
Please contact Customer Service here (Contact Us) with any additional questions.
The US Postal Service is used for all international shipments. US Postal Service does not offer insurance on First Class International
shipments.
If there is no listed shipping option at checkout for international sales, please read NO SHIPPING OPTION above.
NutcrackerSweete.com ships directly
to you from our warehouse. We make every effort to process and ship your order within 24 hours. As we get closer to
Christmas depending on the number of orders each day it could take as much as 24 to 48 hours. At all times we will
work to get your order out as quickly as possible.
We base our rates on USPS but we will use FedEX, USPS or UPS.
Choices of shipping are:
1) First-Class Mail - Parcel Mail has weight and size limitations. Estimated 1 to 3 business days.
2) Parcel Post - Ground delivery to residences and businesses, Estimated 3 to 10 business days.
3) Priority Mail - 2 to 3 business days.
4) Express Mail - Based on drop-off time. Overnight to most domestic locations.
All shipping costs will be calculated at checkout.
For those orders that you have chosen for quick delivery bear in mind that if you need it next
day, 2 days or 3 days, the earlier you make your order the better chance you will have to receive it at the desired time. All shipping time
is calculated from the time the shipper picks up the item(s) and doesn't include weekend and holidays.
We make every effort to get your
shipment out as quickly as possible. We have found that although most of our shipments are delivered within the time frame stated that on
occasion package(s) get misdirected and take longer than expected. For this reason we can only give the estimated times that our shippers
give us and we make no claims of responsibility for amount of time a shipper may take in delivering a package(s).
Prices will vary by weight, size and distance when shipped. Whenever possible we will use Tracking Confirmation Mail.
We reserve the right on an unusual shipping order to contact you and to hold the order until such time that you have been
informed of any extra costs or circumstances involving your order.
In cases where differences in service delivery methods are within the original cost quote of the delivery method we will automatically
upgrade your item(s) to quicker delivery method.
We provide an option for adding shipping
insurance on your item(s) that you order. This will give the security and peace of mind you need when you’re sending valuable item(s)
through the mail. You only need to insure your package for the value of its contents, as you’re only covered for the actual value at the time
and place of mailing.
Insurance cost is based on the cost of item(s) within each shipping package and method of shipment.
Only by
accepting the option to insure your shipment will any claim of damage during shipment be honored as we are not responsible for any damage
occurring during shipment.
We make ever effort to package products for safe shipment and have found that is it not often that a package incurs any damage during shipment.
While we have ever confidence in our shippers, we make no claims of responsibility or safety on behalf of any shipper that we may use as once
the package has been received by the shipper we have no control of how it is handled.
RETURNS - Procedure and Policy:
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All returns MUST have a Return Authorization ID item number from us.
We work at providing excellent products, availability, speedy delivery and excellent packaging. We value each and every one of our customers! We package all of our shipments with Extreme Care. On occasion there has been some breakage. If this happens to you, look below and read the Claims for Damage instructions.
If for some reason you are not satisfied with a purchase, simply let us know via email within 3 days of receiving your order. We will give you a store credit from NutcrackerSweete.com towards your next purchase with us upon return (receiving) of the item(s).
The item(s) MUST be returned in the original packaging. (i.e.: if there was a special box or foam it must be in that packaging). The parcel Must be packaged with extreme care! The parcel MUST be insured and tracked.(Please send us an email with the tracking # so we can watch for the parcel). You may send it regular parcel post to save yourself the additional shipping cost for return, (your cost) however, the parcel needs to reach us in the same condition that it left our warehouse … MINT CONDITION.
You will not be given a credit for shipping, handling, insurance or tracking confirmation. Sale items, food items, special order items, books, cards, candles, or goods damaged by customers - are not returnable for credit. All sales are final on special orders, sales, specials, retired and discontinued items. We are reasonable regarding the time frame you have to return an item. It MUST arrive to us within 14 days of securing your return Authorization ID #. If the return authorized item does not arrive within the 14 day time frame, we can only assume you changed your mind and decided to keep the item(s). Your authorization number will be purged from our system and no further contact will be made questioning why you did not return the item(s).
No store credit will be given if there has been no RMA# obtained. If we receive any package(s) without RMA # then we will refuse to accept the package(s). In those cases where the package(s) end up in are store, we will hold them until you pay for us to ship them back.
Bottom line... get a Return Number Authorization ID # from us and keep things simple!
CLAIMS FOR DAMAGE - Procedure and Policy:
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We inspect all of our merchandise prior to shipping and pack with Extreme Care. Unfortunately damage can happen during shipment, although not that often when you think about how many packages are shipped everyday.
In spite of our efforts, you might at some time end up with something that was damaged during shipment. Simply follow these procedures and you will have the best chance for things to complete quickly:
1.) Do not throw Anything away! Save all of the packing materials, including the box.
2.) The postal services, UPS, FedEx etc. have taken the responsibility to deliver your parcel in the same mint condition as it left our warehouse. If your item(s) were damaged, then the Carriers Service will cover the damage to your insured investment. NOTIFY US IMMEDIATELY should you have any damage to ANY of your parcels, by ANY CARRIER.
3.) After the inspection, decide whether you will want this item replaced or a refund from the Insurance Company. If you want a replacement from us, the Insurance Company will send the refund for the merchandise damaged to us. If you DO NOT want your item replaced, then check the box to have the refund sent to you.
Our preference is that you have the refund sent to you. You may re-order the item when you are ready.
4.) We receive the information from the Insurance Co., complete our portion, then send it back. They complete the refund.
5.) The process is quite simple. We hope you never have to go through this but rest assured that we will work to resolve the issue as quickly as possible. Most of the time will be waiting for paper work to get processed.
6.) This is your only option for resolving your claim. We would like to be notified via email should you have a pending claim. That way we can have our entire paper work ready on our end as quickly as possible.
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